Webropol Webropol
Location
The Venture Centre, University of Warwick
Science Park, Coventry CV4 7EZ

Contact Details
Contact: Mukesh Bassi, Country Manager
Tel: 024 7632 3229
Email: mukesh.bassi@webropol.com
Website: www.webropol.co.uk

Webropol is a Nordic software company offering an easy online solution for managing stakeholder feedback, gathering and reporting data. Since its founding in 2002, Webropol has helped organisations worldwide make better decisions. To summarise, Webropol's online solution accomplishes the following:
  • helping manage stakeholder feedback
  • reducing administrative time by enabling quick reporting
  • providing the insight to key indicators to ensure good decisions
The solution for ad hoc queries or large scale surveys and analysis For science park managers and tenant companies, Webropoll can provide the answers to a number of questions. Wherever the following types of questions need answers, Webropol can help:
  • What do tenant companies think of Science Park services?
  • What do service users/customers really think of us?
  • What makes our happiest customers buy from us?
  • How can we attract more customers like them?
  • Is our staff engagement level affecting customer service?
  • Could staff training be improved?
  • How effective has staff training been in improving key indicators?
It is important that organisations know the issues driving their customer's or service user's decision process. Without this strategic insight, organisations often fail to engage their stakeholders, or a well-intended product or service may turn out to be irrelevant or difficult to implement.

Organisations can greatly improve their chances of succeeding in today's marketplace if they focus their efforts on addressing the issues that face their key customers. Consequently, it is more important than ever that organisations know 'the voice of the customer' and that they use this knowledge to create competitive solutions that deliver real value. This is where Webropol helps organisations turn analysis into results.

Easy and efficient use through support and training Science Parks and technology/knowledge-based companies also need to ensure that their staff's engagement both internally and externally have the best possible positive result on the users of their business or service. Staff engagement can be affected by many factors, and Webropol's easy-to-use toolset can provide valuable insight into these.

The most important stakeholders for an organisation tend to be either the service users (or customers), and the staff (or human capital). Effective communication between these groups is paramount for the success of the organisation.

Webropol can also be utilised for effective event management, and even to implement e-learning, without investing in specialist systems. In fact wherever an organisation needs to collect and analyse responses from multiple sources, Webropol will help reduce administrative time, and enable easy reporting.

Now it is easy for the decision-makers to simulate different scenarios, eg. what changes will mainly affect the bottom line, or where would cost cuts bring least harm. Also it is easy to let interest groups express themselves in their own words, enabling organisations to find out what really concerns the customers/staff (using innovative Text Mining). Decision-makers can even follow up on key indicators using their mobile phone, minimising delays in decision-making.

Last year, with the help of Webropol, 30,000 users in 2,000 client organisations conducted surveys and gathered information in 17 languages exceeding a total of 5 million responses.

While its primary market is Europe, Webropol also holds clients in Asia, North America, Oceania and Africa. Ranked 17th on Deloitte's Technology Fast 50/500 index in Finland in 2008, Webropol has joined a rank of fast-growing technology companies, making an impact on organisations across the world. Despite its rapid growth, Webropol holds an AAA credit rating.