« Back to news

Langstone Technology Park: A Good Place to Grow Business

Langstone Technology Park: A Good Place to Grow Business



96% of respondents to a recent customer feedback questionnaire would recommend Langstone Technology Park, one of Hampshire’s largest business parks, as a good place for businesses to grow.

The survey was commissioned by national facilities and property management company Fasset who have been the sole FM provider at the 40-acre business and technology park for over 10 years. Employees from all 40+ businesses located there were invited to give feedback about the quality of facilities and services being provided; and 400 responses were recorded.

Feedback was collected across the nine main service delivery areas: Housekeeping, Helpdesk, Maintenance, Reception, Catering, Mailroom, Security, Conferencing and Occupational Health. The survey results were very positive and confirmed why Fasset has been able to maintain over 98% occupancy at the location for the last 4 years. Many of the questions returned a maximum score:

  • 100% feel safe when working onsite;
  • 100% said cleanliness was excellent;
  • 100% were aware of the Helpdesk facility and all agreed that communications relating to  their request were excellent;
  • 100% thought that the Reception teams were approachable and professional;
  • 100% said the mailroom service was good or excellent;
  • 100% happy with the timeframes for any maintenance requests.


Other notable responses include: 85% felt the housekeeping team were very approachable, 97% thought the new uniforms promoted a professional image to employees and visitors; and 85% were happy with the conferencing and hospitality booking facilities.

Gary Medlow, Managing Director, Fasset Ltd was delighted with the feedback: “Exceptional service delivery underpins everything Fasset do. Through refining business processes, continual improvement initiatives and by raising the benchmark standard, we are able to achieve results like these across the parks that we manage. It is the reason why businesses locate to our parks and tend to stay. In 2014 Fasset won significant FM contracts within BEST Network and our business ethos combined with our focus on sustainability, regional development and community engagement were undoubtedly major contributory factors to this.”

A selection of customer feedback comments:

  • An excellent place to work;
  • They are always friendly and happy to help;
  • All staff are lovely and the building is very clean;
  • Nice, well-managed site. Thank you.

To find out how to locate your business to Langstone, visit www.langtp.com


Share this: